The best analysis of a sample may be useless, if the sample is not well-selected or if it has been mishandled such that it is no longer representative of the issues to be addressed.
1) Representativeness: Exercise care that the sample sent to us is representative of the general problem you are trying to address. This can be a difficult problem for inhomogeneous materials.
2) Number: In some cases, it may be wise to send multiple samples so we can analyze several or select one that appears most representative. We may need to analyze more than one sample or multiple areas of a sample in order to produce a complete and informative analysis. Having arrived at a likely explanation for a failure of many items, it may be good to confirm whether other members of the group of failures failed for the same reason.
3) Size / Volume: Certain analytical techniques have sample size limitations. Please discuss size with us or review the technique page on our website for specifications. In addition, we recommend enough material or chemical to perform multiple analyses in the event that re-runs are required or analysis by another method is required; note that large amounts are seldom required since analyses usually only require small sample sizes and we wish to minimize potential issues with disposal. In some cases, we may have to cut your sample to make it small enough to analyze or to present the proper area or volume of material to analysis. Some analyses are inherently destructive, while others are not.
1) Hazardous or Corrosive Materials: Please alert us about known dangers in handling your samples. If a sample is corrosive to metals, please inform us.
For DSC: Materials containing F, Cl, Br, or I may not be submitted for analysis without informing us of that fact. The customer is responsible for the replacement of the $3000 DSC cell if their sample causes corrosive attack and failure of the cell when we were not fully informed of the chemical composition of the sample. If you do not know that chemical composition, we can perform the analysis for the chemical composition and then decide whether we should perform the DSC analysis.
2) Material Handling: Exercise care that samples have not been contaminated by handling or shipping conditions that will compromise their character; even fingerprints may contaminate or ruin a sample. To handle properly:
- Handle all samples with clean gloves, and do not touch a surface to be analyzed by XPS even with gloves on
- Do not contaminate samples with machining oils or cooling fluids in cutting them from larger pieces, and
- Leave sample cleaning to us or discuss any methods for cleaning prior to sending samples with our team.
3) Packing: It is best that surfaces to be analyzed not be in contact with packing materials. If this is unavoidable, use clean packing materials. Food storage aluminum foil and zip-lock sandwich bags are good options for ensuring cleanliness if you do not have other packing designed for this purpose.
4) Shipment / Drop-off: UPS and FedEx offer us the most reliable delivery service. Samples may generally be dropped off at the lab between 0930 and 2100 hours on weekdays. Special arrangements should be made for early morning or weekend drop-offs or shipper deliveries.